DOORAWAY TECHNOLOGIES PRIVATE LIMITED believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy.
- Cancellations will be considered only if the request is made immediately after placing the order. The request may not be entertained if the order has already been communicated to vendors or merchants and they have initiated processing.
- DOORAWAY TECHNOLOGIES PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.
- In case of receipt of damaged or defective items, please report the same to our Customer Service team within 7 days of receipt. The request will be entertained once the merchant has checked and determined the same at their end.
- If the product received is not as shown on the site or not as per expectations, please bring it to customer service notice within 7 days of receiving the product. The Customer Service Team will review and take an appropriate decision.
- For complaints regarding products that come with a manufacturer warranty, please refer the issue to the manufacturer.
- For refunds approved by DOORAWAY TECHNOLOGIES PRIVATE LIMITED, it will take 3–5 days for the refund to be processed to the end customer.
For any queries or concerns regarding our cancellation and refund policy, please contact us using the contact information provided on this website.